Tropical Cyclone Ilsa - your water and wastewater services

INCIDENT UPDATE 3 - 3.48PM, 14 APRIL 2023

We've assessed our infrastructure following Tropical Cyclone Ilsa, and can report there are no impacts affecting drinking water supply or wastewater services.

Our thoughts are with those affected by the cyclone and we are continuing to support our customers, communities and emergency services.

We are available 24/7 to help with any urgent issues, such as damaged water meters and faults resulting from the cyclone. Please call us on 13 13 75.

INCIDENT UPDATE 2 - 10.30AM, 14 APRIL 2023

Water Corporation is assessing the impacts of Tropical Cyclone Ilsa, across its water and wastewater network.

If you have not yet done so, and it is safe to do, we’re asking that the community turn off their irrigation systems to conserve water for essential use.

We are available 24/7 to help with any urgent issues, such as damaged water meters and faults resulting from the cyclone. Please call us on 13 13 75.

Water Corporation will provide further updates as required.

INCIDENT UPDATE 1 - 3:30PM, 12 APRIL 2023

Water Corporation is encouraging communities in the North West to prepare ahead of Tropical Cyclone Ilsa making land later this week.

Your water supply and wastewater services may be disrupted during, or after, a tropical cyclone. This means you may have low water pressure, or no water supply available, due to damage to our infrastructure or power outages affecting our equipment and systems. This may also result in you being unable to flush your toilet.

We encourage the community to:

• Prepare an emergency water supply. Make sure you fill containers, buckets and sinks with an emergency water supply. Drinking water should be stored in clean, food-grade sealed containers. 
• Turn off your water supply using the stopcock located on your water meter, if asked to evacuate.

Heavy downpours and flooding from cyclones can impact our wastewater network. If there is a loss of power, wastewater can’t be pumped to the treatment plants resulting in overflows from pump stations and manholes in the street. If there is floodwater present, assume it is contaminated and avoid contact with it.

For more information about how to prepare, visit our Cyclones & your water supply page.

Water Corporation is available 24/7 to help with any urgent issues, such as damaged water meters and faults resulting from a cyclone. Please call us on 13 13 75.