Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

Changes in water pressure

Learn about the factors that impact your water pressure. Water pressure is the force which pushes water through pipes and determines the flow of water from the tap.

Non-standard water pressure

Learn more about managing your non-standard water pressure.

Estimated meter reads

We’ll estimate your water use for a billing period if we can’t access your meter. Find out how this works out and what to do if you want to dispute a meter reading.

Sign up for water supply alerts

Sign up for water supply alerts to stay informed about outages impacting your property 24/7.

Taste and smell

Find out the common causes that can lead to a change in the taste or smell of your drinking water and what you can do to alleviate it.