Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

Sign up for water supply alerts – manual request

Sign up for water supply alerts to stay informed about outages impacting your property 24/7.

Wanneroo and surrounds bushfire customer form

If you have lost your property or if your property was damaged in the recent Wanneroo bushfires, please submit the form below to apply for our assistance options.

Property details

Find your water rates for your property, whether it’s for your tax return or to know your annual rates. Plus check the location of water and sewer services.

How to cancel a concession

Need to cancel the concession rebate you’re receiving on your water bill? Here's what to do.

Finalise a deceased estate

We understand that losing a loved one is difficult. To make it easier you can send your documentation to us now using this form.