Wanneroo and surrounds bushfire customer assistance

Our thoughts are with everyone affected by the Wanneroo and surrounds bushfire. 

If you are a resident or business impacted by the Wanneroo and surrounds bushfire, we have assistance options to help you get through this difficult time. Below is everything you need to know, including how to apply.

Support for our customers

Assistance is available to all residential and business customers in the zones and suburbs outlined in the map below. Customers within these zones will automatically receive up to a 50,000 litre water use allowance applied to their account, which will be visible on your next bill.

Please note: all activity such as account SMSes and emails will be suspended for 4 weeks, as our focus will be on supporting customers during this difficult time. 

Suburbs include: Banksia Grove, Carramar, Tapping, Ashby, Sinagra, Wanneroo, Gnangara, Jandabup, Mariginiup and Melaleuca.  

Additional assistance 

Additional assistance is also available, based on your situation. 

You can apply for additional assistance online.

Apply

Rainwater tank assistance

If your property isn’t connected to scheme water supply, we have rainwater tank assistance to help you. You can request this by phoning 13 13 75.

Requests for financial support

Any requests for a higher allowance will be considered on a case-by-case basis. If at any time you’re having trouble paying your bills, we have various flexible payment arrangements to help make your payments easier.