Our commitment against family violence

Nothing is more important than the safety and wellbeing of our employees and customers.

According to recent statistics:

• 1 in 4 women experience harassment within the workplace.
• 1 in 3 women have experienced violence by someone known to them.
• Domestic violence impacts an employee’s ability to perform tasks in the workplace.
• Information and communication technologies can be used to perpetrate violence.

We have zero tolerance for violence and will do everything we can to support those in need.

Our commitment

A Family Violence Policy to support our customers

We have a Family Violence Policy in place to ensure the community is safe and supported. We understand the traumatic nature of family and domestic violence and want our customers to know they will be heard and treated with compassion.

Be assured:

• Trained specialists will appropriately respond and offer support.
• All personal information and interactions are restricted to maintain confidentiality.
• Information about support networks and access to financial hardship programs are available.
• Recovery action will not be taken on unpaid accounts.

Download Family Violence Policy

If you have any questions about our Family Violence Policy, please contact us at 13 13 85.

Visit the Government of Western Australia for the Water Services Code of Practice (Family Violence) 2020.

For more support services, useful information and resources, visit the Department of Communities.