How to request a refund
If you have overpaid a water bill or if you have a credit on your account then you can request a refund using our request a refund form.
We need to know the following information when you apply for a refund:
- Is your property going through settlement?
- How you made your payment eg. BPAY, Australia Post, Direct debit, Credit card, Centrepay, Cheque or EFT.
- Proof of payment if you paid using BPay or Australia Post. This is to make sure we refund the correct person. It can be a copy of your bank statement showing the payment or a BPAY confirmation receipt. If you have made multiple payments, we only need proof of 1.
- Property details you require a refund for
- Your reason for requesting a refund (e.g. overpayment, payment made to the wrong account)
Once you have submitted your request we will review and process it within 5 business days.
If you have any questions or need help to submit your form, please contact us.