Buying or selling your home

If you’re using a settlement agent you do not need to contact us. The settlement agent will inform us of the sale or purchase details and organise a final water meter reading on your behalf to finalise charges. This will ensure you are only charged for the water that you used, the charges are then settled/paid through your settlement agent.

If you are doing your own settlement without the help of a settlement agent, you will need to organise a final meter reading by calling us on 13 13 85 and follow these steps to complete the settlement.

Step 1: Obtain an ‘Advice of Sale’ form

You can get a copy by either:

• Calling us on 13 13 85 and we will post the form to you
• From the Office of State Revenue

There are 4 parts to the form:

• The first part is ours
• The second part is for the Office of State Revenue
• The third part is for your local council
• The fourth part is for your own records

Step 2: Make contact

Contact each authority to determine the relevant processing fee and payment method as payment needs to be submitted with the form. Our manual advice of sale fees are:

• Standard (5 working days special meter reading) – $32.91
• Urgent (2 working days special meter reading) – $45.74

Step 3: Submit the relevant forms

Send each of the copies with the required payments to each of the 3 authorities, as follows:

• The Water Corporation 
• The Office of State Revenue
• Your local council