Regional Plumbing Service
You can now register to have a licensed plumber carry out a free check of your home, including fixing minor leaks on taps, toilets and showers. You may even receive a free upgrade on your current fixtures if they're not already waterwise.
Plumbing Service locations
Residential customers in the following locations are currently eligible for this waterwise offer:- Great Southern: Hopetoun, Munglinup, Ravensthorpe
- Mid West: Guilderton, Nilgen, Sovereign Hill (Gabbadah)
How to apply for your free Plumbing Service
- Complete and submit the application form.
- If you're eligible, we will provide your details to a licensed plumbing contractor in your area.
- You'll be contacted by the contractor within a few weeks to arrange a suitable time to visit your home.
This waterwise offer is available until Thursday 1 May 2025, or until allocations are exhausted.
Please note, this service is not intended for urgent repairs. We appreciate your patience while your appointment time is scheduled.
Terms and conditions
Please find terms and conditions here.
Frequently asked questions
If you wish to have extra work or recommendations completed that is not part of the service, talk to your plumber about when they could complete these tasks and have them provide a quote to you. This should be dealt with directly between you and the plumber.
This offer is available to Water Corporation account customers connected to scheme water who are owners or occupiers in the Plumbing Service locations listed each year, as a one-time only offer per property. If you have already received a Water Corporation plumbing offer in the past, you are not eligible for the 2024-25 Plumbing Service.
Once you submit your registration for the service, the details that you provided will be given to a plumber contracted to your area. If your registration is eligible, they will get in touch with you within 21 days to organise a time block and date for your service. If there are any queries regarding your registration the Waterwise Towns team will be in touch with you.
If your plumber or Water Corporation attempts to contact you several times and cannot reach you (or a call is not returned), your Plumbing Service will not go ahead.
You do not need to pay the plumber for anything that is part of the Plumbing Service. Recommendations may be provided after the service, however you are under no obligation to have these recommendations completed. Additional works would need to be covered at your own expense.
You may receive an email later requesting feedback about the program and your service.
If your plumber or Water Corporation attempts to contact you several times and cannot reach you (or a call is not returned), your Plumbing Service will not go ahead.
You do not need to pay the plumber for anything that is part of the Plumbing Service. Recommendations may be provided after the service, however you are under no obligation to have these recommendations completed. Additional works would need to be covered at your own expense.
You may receive an email later requesting feedback about the program and your service.
It is mandatory that a member of the household is home for the duration of the service. This is to ensure any waterwise advice is communicated, and any permissions sought before your plumber undertakes any work.
Tenants can apply for the Plumbing Service but require the owner’s permission and are responsible for securing any permissions required.
If you own or manage multiple properties with different Corporation account numbers, the service will be available for a maximum of three properties.
To register, please fill in the online form above.
If you have difficulties using the online form, please contact us directly by email to waterwise.towns@watercorporation.com.au or call 08 9423 7117 and we would be happy to assist you.
If you have difficulties using the online form, please contact us directly by email to waterwise.towns@watercorporation.com.au or call 08 9423 7117 and we would be happy to assist you.
Our Plumbing Service programs are very popular and result in a high volume of customers for our plumbers.
If you signed up for the service and haven’t been contacted within 21 days, please email waterwise.towns@watercorporation.com.au.
If you signed up for the service and haven’t been contacted within 21 days, please email waterwise.towns@watercorporation.com.au.
Contact us by emailing waterwise.towns@watercorporation.com.au or calling 08 9423 7117 to cancel or amend your registration for the Plumbing Service as soon as possible so we may notify your allocated plumber.
If the contractor has scheduled a timeslot and it is no longer suitable, contact the contractor directly so they can reschedule your booking.
If you haven’t heard from the contractor, please email waterwise.towns@watercorporation.com.au or call 08 9423 7117.
If you haven’t heard from the contractor, please email waterwise.towns@watercorporation.com.au or call 08 9423 7117.
If your complaint is regarding the work undertaken, call your plumber so they can discuss this with you and action any issues quickly. If it is unable to be resolved by direct liaison with the plumber, please email your complaint through to waterwise.towns@watercorporation.com.au and we will get in touch with you.
If your complaint is about the plumber’s customer service or behaviour, please contact us directly by emailing waterwise.towns@watercorporation.com.au or call 08 9423 7117
If your complaint is about the plumber’s customer service or behaviour, please contact us directly by emailing waterwise.towns@watercorporation.com.au or call 08 9423 7117
Registrations for the program open on 1 October 2024. The program closes on 1 May 2025, or earlier if all allocations are exhausted.